Customer Satisfaction Management Process

Our Solution Channels

We provide multiple communication channels to ensure our customers can easily share their feedback and opinions.

1- Recording Consumer Complaints

We record customer demands and expectations with precision and clarity, at no cost, while strictly maintaining the confidentiality of personal information. A unique complaint tracking number is provided for reference.

2 - Evaluation and In-Depth Investigation

We evaluate each complaint with a commitment to impartiality and a focus on achieving customer satisfaction.

To ensure our customers' satisfaction, we promptly investigate complaints related to our products and services and strive to provide effective solutions.

Complaints requiring detailed research or field investigations are forwarded to relevant experts for resolution.

3 - Resolution and Feedback

Finalizing customer demands and expectations within the shortest possible time, in accordance with predetermined target timelines, is our top priority.

All customer complaints are resolved transparently, following our company's commitment to openness.

When customer contact information is available, we notify them of the resolution by phone.

The complaint process continues until a mutually satisfactory solution is achieved with the customer.

4 - Continuous Improvement

We treat all customer feedback as an opportunity to improve and refine our business processes continuously.

Customer satisfaction is measured regularly to ensure the sustained progress of our improvement initiatives.

To maintain high standards in product and customer service quality, complaints are thoroughly analyzed and evaluated to prevent recurrence.